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Privacy Policy

 

At KidStitch, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information of customers who visit our website, located at www.kidstitch.shop, purchase our custom embroidered clothing and accessories for toddlers and babies, and engage with our services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

a. Personal Information

Personal information refers to any data that can be used to identify an individual. We collect personal information when you:

  • Place an order: Name, shipping address, billing address, email address, phone number, and payment information.
  • Customize products: Details such as names, dates, initials, or any personalized information you provide for embroidery.
  • Sign up for newsletters or promotions: Email address and preferences.

b. Non-Personal Information

We may collect non-identifiable information, such as:

  • Browser type, device type, and IP address.
  • Website usage data, including pages visited and time spent on the site.
  • Cookies and other tracking technologies to improve website performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping and handling.
  • Personalization: To personalize the products with the information you provide.
  • Communication: To send order confirmations, delivery updates, and respond to inquiries.
  • Marketing: With your consent, we may send newsletters, promotions, and product updates.
  • Website Improvements: To improve the functionality, design, and user experience of our website.
  • Legal Compliance: To comply with any legal obligations, resolve disputes, or enforce agreements.

3. Sharing of Information

We do not sell your personal information. However, we may share your information with trusted third parties under the following circumstances:

  • Service Providers: We may share your information with third-party vendors (such as shipping carriers, payment processors, and embroidery service partners) who assist us in providing services and fulfilling orders.
  • Legal Obligations: We may disclose your information if required by law, such as in response to a subpoena or other governmental requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owners.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand how you interact with our website and improve our services. You can set your browser to refuse cookies, but doing so may limit some functionality of our website.

5. Your Rights Under the CCPA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:

  • Right to Know: You have the right to request what personal information we have collected, used, and shared about you.
  • Right to Delete: You can request that we delete any personal information we have collected from you, subject to certain exceptions (such as completing a transaction or complying with legal obligations).
  • Right to Opt-Out: You have the right to opt-out of the sale of your personal information (although we do not sell personal information).
  • Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights under the CCPA.

To exercise your CCPA rights, please contact us at [email] or [phone number]. We will verify your identity before fulfilling your request.

6. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We use secure server technology, SSL encryption, and regular vulnerability scans to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including complying with legal, tax, or accounting requirements. When no longer needed, we will securely delete or anonymize your information.

8. Children’s Privacy

KidStitch does not knowingly collect personal information from children under the age of 13. If we learn that we have inadvertently collected information from a child under the age of 13, we will take steps to delete that information promptly.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

  • Email: kidstitch.shop@gmail.com