FAQ

1. What personalization options are available?
We offer custom embroidery on various baby and toddler products, including names, initials, birth dates, and special messages. Options vary by product, so please check the specific product page for details.

2. How do I provide personalization details?
Enter your personalization information in the designated text box during checkout. Double-check for accuracy to ensure your design is as requested.

3. What is the processing time for personalized items?
Personalized items generally take 3-5 business days to process. Processing times may vary based on order volume and the complexity of the personalization.

4. Can I see a proof of my personalized design before it’s finalized?
Currently, we do not offer design proofs. Please review your personalization details carefully before submitting your order to avoid errors.

5. What if I made a mistake in the personalization details?
If you notice a mistake after placing your order, contact our customer service team immediately. We can make changes if the order has not yet been processed.

6. Are there any restrictions on personalization?
Yes, there are character limits and design constraints depending on the product. Refer to the product description for specific personalization guidelines.

7. How should I care for personalized items?
Follow the care instructions included with your item. Generally, we recommend washing in cold water and air drying to maintain the quality of the embroidery.

8. Can I return or exchange a personalized item?
Due to the custom nature of these products, we cannot accept returns or exchanges unless the item is defective or incorrect. Please see our return policy for more information.

9. Do you offer gift wrapping for personalized items?
Yes, gift wrapping is available for an additional fee. You can select this option at checkout.

10. How can I track my order?
You will receive a shipping confirmation email with tracking information once your order has been dispatched. Use this information to track your shipment.

11. What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will assist you in resolving the issue promptly.

12. Can I expedite shipping for personalized items?
Expedited shipping options are available at checkout. Please note that processing times for personalized items still apply in addition to shipping time.

13. Do you offer bulk ordering or wholesale pricing?
Yes, we offer bulk ordering and wholesale pricing for certain products. Please contact us directly for more information and to discuss your requirements.

14. Are your products safe for babies and toddlers?
Yes, all of our products, including those with personalized embroidery, meet safety standards for babies and toddlers. We use non-toxic, child-safe materials.

15. How do I contact customer support?
For any questions or issues, please contact our customer support team via email at kidstitch.shop@gmail.com or through our contact form on the website. We aim to respond to inquiries within 24 hours.

For additional information, please visit our website or reach out to our customer support team.